Q: Where do you ship to?
Worldwide! I'm based in the UK and all of my orders will be posted via Royal Mail. You can decide the speed of your shipping at checkout.
Q: What shipping options do you have?
I ship everything via Royal Mail! All postage time estimates come directly from their website.
UK orders can choose from: 1-2 working day postage (1st Class), 2-3 working day postage (2nd Class) or Tracked 24.
International orders can choose from: Standard International (5-10 working days) or Tracked International (3-5 working days)
Q: How long does shipping take?
Orders from standard stock will be dispatched within 5 working days (keep an eye on your emails for a shipping confirmation!). This will take longer if you've picked a made-to-order or custom option, so check the specific item listing for more details.
Depending on the shipping method you choose, UK orders will arrive within 1-4 working days after dispatch.
International orders will take anywhere between 5 and 10 working days after dispatch, depending on the shipping method you choose. I would advise that all international customers choose tracked shipping at the checkout for peace of mind. Please be aware that customs charges may be imposed upon your orders arrival into your country, and Emily C Designs is not liable for this. Unfortunately, this is entirely beyond my control, and is the responsibility of the customer!
Once packages have been passed on to Royal Mail, I unfortunately no longer have control of them and have to rely on their delivery time estimates (which are usually pretty good, but nobody's perfect!). Due to Brexit, COVID-19, and everything else going on in the world, shipping may be a little slower than usual. If you're having any issues please contact me.
If you have provided the incorrect address or you did not collect your item from your local delivery office, it will be your choice to pay for the item to be re-posted if it makes its way back to me.
Q: How long does it take for a made to order item to be shipped?
This depends a lot on what you're ordering! My standard processing time is from 1-3 weeks for made to order items. Of course, if you've ordered 1 pair of earrings, it'll ship out a lot faster than if you've ordered 10 pairs! I aim to get them shipped out within a week where I can, but as I'm a full-time university student, I can't ensure a product is made within that bracket.
Specific information about each product is on each listing.