Got a question? Hopefully the answer will be here! (And if it's not, don't worry, just pop me a message and I'll do what I can)

Q: Can I have some information about shipping?

Sure! Head to my page on Shipping Info for lots of details. Or, feel free to pop me a an email at hello.emilycdesigns@gmail.com and I'll get back to you as soon as I can. 

Q: What are your products made from?

The majority of my products are made from high quality polymer clay - a lightweight plastic material. Each polymer clay component is handmade, and so it can take a lot of time to get your items looking perfect. 

Some items will also have coatings of UV resin, some are made from air-dry clay, and others are just paper! 

The metals I currently use are silver and gold plated, although I'm slowly phasing them out in favour of 316L and 304 stainless steel which is a higher quality, medical grade metal. Each product will have the details in the description so make sure to double check.

Q: How do you fix studs to your earrings?

At the moment, all of my stud posts are fastened to the clay component using UV resin. This is super strong so they should stay put!

However, a low percentage of people may have sensitivities to UV resin. If you are one of these few, please consider buying a pair with hooks/hoops/ball drop studs as they'll be safer for your ears. 

Q: How do I look after my accessories?

Store them in a cool, dry place away from water. Avoid wearing any earrings swimming or in the shower as it'll cause the findings to tarnish pretty quickly!

If the findings do tarnish over time, any good silver polish will do, just try to keep it localised to the metal as much as you can. And if the clay gets a little bit dirty, a damp, soft cloth will do the job.

Please remember that although I have taken the utmost care to ensure that your accessories are as strong as possible, they are clay! Avoid placing too much pressure on them where you can. Resist the urge to chuck them at the bottom of your bag or sleep with them in as this can (and sadly has!) caused breakages.

Q: When will you next be updating your shop?

I try to keep my store updated as regularly as I can but with other commitments (*cough cough* university *cough cough*), some restocks can seem a bit sporadic. It's best to keep up with what's going on via my Instagram, Facebook, or by signing up to my mailing list. 

The date of my next release will always be in my Instagram bio, so make sure to check there!

Q: I'm not happy with my order. Do you accept returns/exchanges?

Due to hygiene reasons, I do not currently accept returns or exchanges. However, if there is an issue with your order that's due to me, let me know and I'm happy to help however I can. You can contact me through the contact us page here or send an email to hello.emilycdesigns@gmail.com

Q: My question isn't in this list. What should I do?

Head to the Contact page, or email me at hello.emilycdesigns@gmail.com and I'll try my best to help!